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Support Team

WHEN SECURITY IS ON THE LINE - YOU NEED A TEAM YOU CAN TRUST

 

Each and every member of our cloud technical and compliance support staff understands - when hosting government mission critical systems, there is absolutely no room for error.

That’s why we offer the industry’s only 100% infrastructure availability Service Level Agreement, ensuring that our clients receive an optimal level of assistance.

START THE CLOCK!

 

GovDataHosting guarantees swift turnaround and exemplary customer service. 

Our 24-hour policy provides the quote you request in a timeframe you require, while our cloud technical support desk is available 24 hours per day, 7 days each week, including Federal holidays.

With deployment in less than three months, our repeatable, scalable processes cut implementation time almost in half, compared to the average implementation time of our competitors. What's more - if your concerns are not fully addressed within 4 hours, your case is escalated to senior review without hesitation, and no questions asked.

Your IT Customer Support Team

 

GovDataHosting employs specialized engineers throughout our three U.S. locations. All told, these staffers boast more than 15 years of cumulative experience in government cloud support.

Additionally, our thoroughly screened, cloud technical support staff is based in the United States, with more than 80 percent of our PMI-certified project managers equipped with government clearances.

We lower risk while increasing customer support and quality assurance.

Altogether, throughout our 3 locations in the United States, the GovDataHosting team encompasses:

  • 15 years of cumulative experience
  • More than 80% with government clearances
  • 100% U.S. citizens
  • PMI certified project managers
  • ISACA certified security compliance personnel

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